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When will my website be live?
We commit to having your website up and running within 7 days of receiving your content. By content, we mean text, images & logos.
Can I see it before it's live?
Yes, you’ll get a preview link before it goes live to approve all content and the overall ‘look’ of your new site.
Can you use the content from my existing website?
Sure! Send us the address of your website and we can extract all the text and use this on your new site. With images on existing websites, these tend to be low resolution thumbnails. It’s best if you can send us the original photo but if you don’t have those, we can try to use a low resolution photo.
I want to start from scratch and send you text and images, what’s the best way to do this?
Great,we have an online form that captures all the content we need when you go ahead. As soon as you pay the setup fee - you’ll be sent the link to your nominated email address.
Can I choose a nice template/look of my website?
Yes, what we tend to do is to use a nice clean website look for you to start with and we can easily modify this when it’s all up and running. There are dozens of templates to choose from, why not send us a website or two that you like? That way we know what you want to aim for.
Where is this work taking place, are you in Australia?
All work takes place in Australia by Australians, nothing goes overseas.
Where is my new site hosted?
Your content is stored in the cloud.This is a safe & secure solution and means that any downtime is minimised.
SSL and Google - what do I do?
If you are collecting sensitive information on your website, from forms to payment details, it’d be good idea to consider SSL secured access to your site. This is included with all our sites.
What does hosting mean anyway?
Your website is built on software that basically creates your pages, and links between those pages, on a hard drive or physical location. At this point, it lives on a local machine and means that nobody else can see it until it’s uploaded to the world wide web. It’s a little like a word doc that lives on your computer, until you email it to someone or upload it to Dropbox, it’s only local. So, to make your website accessible online, it needs to be 'hosted' on a server in the cloud, that allows other people to access it. This goes for your website, files that you want to share and even things like webmail and any photos you access online. Hosting comes at a price, usually yearly or monthly.
Will my website be accessible from smartphones & tablets?
Yes! All our sites are optimised for mobile which means that all content dynamically changes to be easily read on a smaller phone or tablet screens. This is incredibly important since your clients are statistically likely to be accessing your site from a phone or a tablet.
Who has access to my website? Can I add staff member access?
You will have access to all your pages, including all content. You can also give several staff members limited or full access to reading stats or updating content, if you wish.
I also write a blog, can I do this on my new site also?
Yes, blogging on our platform is easy and beautiful. You can not migrate your existing content automatically, but you can most definitely recreate older blogs if you wish. Your subscribers will need to be informed of your new address which is very easy. RSS feeds are built in to this platform. We definitely recommend twitter as a good option to blogging, feeds can be built in to your website.
How do I update content on my website when it’s live? Can you help with this?
You can opt for our Large plan to have us write and format your blogs or update existing & new pages. You will also have access yourself to create content and change text, we have several help articles detailing how you do this.
What’s included in my Monthly subscription?
Hosting is included, so this means that your website is always live, your forms (such as contact us forms) is automatically sent to you. Also, you get access to live built in stats of website traffic (you can also use Google analytics if you wish) which is easy to read. New features that get released are automatically made available to you. Email support is also included which includes us sending you articles that clearly explain how to achieve your desired outcome.
What happens if I want to stop subscribing, am I on some sort of contract?
No contract here! We will be sorry to see you go and cancel your subscription at your desired date (which can be immediately if you wish). You’ll get a complete archive of your website in a zip file (that includes all text and images).
What are your payment options?
Credit card only, please don’t ask for any other options since we can’t offer them.
Can I have a discount?
We can not go any lower than what’s advertised, however you can prepay 12 Months in advance and save 1 Month worth of subscriptions fees. Also, we charge you in Australian dollars and absorb any currency fluctuations which means you don’t have to worry about exchange rate issues, this means peace of mind for you and you can properly prepare for your ongoing business costs.
Do you charge in Australian dollars?
Yes, we charge you in Australian dollars. Our costs are in USD but we charge you in Australian dollars and absorb any currency fluctuations. We feel this is best practice for our customers.
How & when do I pay you?
The setup fee is upfront when you decide to go ahead. You start paying subscription when your website go live.
Can I speak to someone before I go ahead?
Sure! Just contact us with your number and we’ll call you at a a time that’s convenient for you.
I want to go ahead, what are your terms?
Thank you, great to hear. The setup fee is upfront and you’ll get a link emailed to you for this. You start paying subscription when your website goes live. You can choose your plan here and go ahead.
I also want to sell products and/or services on my site, can you help with this?
Yes, contact us for a chat and we’ll take it from there. Most of what you’re hoping to achieve should be possible with a slight increase of the Monthly subscription fee.
What if I’m not happy with the end result?
This is extremely unlikely but if that’s the case and we can’t see eye to eye, we’ll refund you 50% of the setup fee. You’re probably not paying a subscription already so your initial outlay is very small in a worst case scenario such as this.
I don’t know you from a bar of soap, can I have references?
We’d like to think that we are super trustworthy and that our site instills trust in our product and offering, but we are also more than happy to have you chat to any of our existing clients if you wish (see our examples page). As with all relationships, we take risks to go in to business together but so long as we all know where we stand with upfront and ongoing charges, we will all be happy with the outcome!
What is a domain? How does this work with my email address?
Domain names serve as names for Internet resources such as computers, networks, and services. A domain name represents an Internet Protocol (IP) resource. It's basically your very own internet address, much as the address of this website is www.addonsite.com.au. When you own a domain, you can also have email addresses setup such as [email protected]
What is SEO?
Search Engine Optimization is the process of improving the visibility of a website on organic ("natural" or un-paid) search engine result pages (SERPs), by incorporating search engine friendly elements into a website. As part of your intial build, we'll ask you for some search words relevent to your business, as well as adding generic words to do with your business type and location.
We commit to having your website up and running within 7 days of receiving your content. By content, we mean text, images & logos.
Can I see it before it's live?
Yes, you’ll get a preview link before it goes live to approve all content and the overall ‘look’ of your new site.
Can you use the content from my existing website?
Sure! Send us the address of your website and we can extract all the text and use this on your new site. With images on existing websites, these tend to be low resolution thumbnails. It’s best if you can send us the original photo but if you don’t have those, we can try to use a low resolution photo.
I want to start from scratch and send you text and images, what’s the best way to do this?
Great,we have an online form that captures all the content we need when you go ahead. As soon as you pay the setup fee - you’ll be sent the link to your nominated email address.
Can I choose a nice template/look of my website?
Yes, what we tend to do is to use a nice clean website look for you to start with and we can easily modify this when it’s all up and running. There are dozens of templates to choose from, why not send us a website or two that you like? That way we know what you want to aim for.
Where is this work taking place, are you in Australia?
All work takes place in Australia by Australians, nothing goes overseas.
Where is my new site hosted?
Your content is stored in the cloud.This is a safe & secure solution and means that any downtime is minimised.
SSL and Google - what do I do?
If you are collecting sensitive information on your website, from forms to payment details, it’d be good idea to consider SSL secured access to your site. This is included with all our sites.
What does hosting mean anyway?
Your website is built on software that basically creates your pages, and links between those pages, on a hard drive or physical location. At this point, it lives on a local machine and means that nobody else can see it until it’s uploaded to the world wide web. It’s a little like a word doc that lives on your computer, until you email it to someone or upload it to Dropbox, it’s only local. So, to make your website accessible online, it needs to be 'hosted' on a server in the cloud, that allows other people to access it. This goes for your website, files that you want to share and even things like webmail and any photos you access online. Hosting comes at a price, usually yearly or monthly.
Will my website be accessible from smartphones & tablets?
Yes! All our sites are optimised for mobile which means that all content dynamically changes to be easily read on a smaller phone or tablet screens. This is incredibly important since your clients are statistically likely to be accessing your site from a phone or a tablet.
Who has access to my website? Can I add staff member access?
You will have access to all your pages, including all content. You can also give several staff members limited or full access to reading stats or updating content, if you wish.
I also write a blog, can I do this on my new site also?
Yes, blogging on our platform is easy and beautiful. You can not migrate your existing content automatically, but you can most definitely recreate older blogs if you wish. Your subscribers will need to be informed of your new address which is very easy. RSS feeds are built in to this platform. We definitely recommend twitter as a good option to blogging, feeds can be built in to your website.
How do I update content on my website when it’s live? Can you help with this?
You can opt for our Large plan to have us write and format your blogs or update existing & new pages. You will also have access yourself to create content and change text, we have several help articles detailing how you do this.
What’s included in my Monthly subscription?
Hosting is included, so this means that your website is always live, your forms (such as contact us forms) is automatically sent to you. Also, you get access to live built in stats of website traffic (you can also use Google analytics if you wish) which is easy to read. New features that get released are automatically made available to you. Email support is also included which includes us sending you articles that clearly explain how to achieve your desired outcome.
What happens if I want to stop subscribing, am I on some sort of contract?
No contract here! We will be sorry to see you go and cancel your subscription at your desired date (which can be immediately if you wish). You’ll get a complete archive of your website in a zip file (that includes all text and images).
What are your payment options?
Credit card only, please don’t ask for any other options since we can’t offer them.
Can I have a discount?
We can not go any lower than what’s advertised, however you can prepay 12 Months in advance and save 1 Month worth of subscriptions fees. Also, we charge you in Australian dollars and absorb any currency fluctuations which means you don’t have to worry about exchange rate issues, this means peace of mind for you and you can properly prepare for your ongoing business costs.
Do you charge in Australian dollars?
Yes, we charge you in Australian dollars. Our costs are in USD but we charge you in Australian dollars and absorb any currency fluctuations. We feel this is best practice for our customers.
How & when do I pay you?
The setup fee is upfront when you decide to go ahead. You start paying subscription when your website go live.
Can I speak to someone before I go ahead?
Sure! Just contact us with your number and we’ll call you at a a time that’s convenient for you.
I want to go ahead, what are your terms?
Thank you, great to hear. The setup fee is upfront and you’ll get a link emailed to you for this. You start paying subscription when your website goes live. You can choose your plan here and go ahead.
I also want to sell products and/or services on my site, can you help with this?
Yes, contact us for a chat and we’ll take it from there. Most of what you’re hoping to achieve should be possible with a slight increase of the Monthly subscription fee.
What if I’m not happy with the end result?
This is extremely unlikely but if that’s the case and we can’t see eye to eye, we’ll refund you 50% of the setup fee. You’re probably not paying a subscription already so your initial outlay is very small in a worst case scenario such as this.
I don’t know you from a bar of soap, can I have references?
We’d like to think that we are super trustworthy and that our site instills trust in our product and offering, but we are also more than happy to have you chat to any of our existing clients if you wish (see our examples page). As with all relationships, we take risks to go in to business together but so long as we all know where we stand with upfront and ongoing charges, we will all be happy with the outcome!
What is a domain? How does this work with my email address?
Domain names serve as names for Internet resources such as computers, networks, and services. A domain name represents an Internet Protocol (IP) resource. It's basically your very own internet address, much as the address of this website is www.addonsite.com.au. When you own a domain, you can also have email addresses setup such as [email protected]
What is SEO?
Search Engine Optimization is the process of improving the visibility of a website on organic ("natural" or un-paid) search engine result pages (SERPs), by incorporating search engine friendly elements into a website. As part of your intial build, we'll ask you for some search words relevent to your business, as well as adding generic words to do with your business type and location.